HotStreak Casino Terms and Conditions

Welcome to HotStreak Casino. These Terms and Conditions govern your use of our website, our HotStreak app, and every service we provide, including our games, our sportsbook, and our promotional offers. By creating an account with us, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of this document, we ask that you refrain from using our platform.

Who We Are

HotStreak is operated by Grace Media (Gibraltar) Limited, a company registered in Gibraltar under company number 120628, with its registered office at Sovereign Place, 117 Main Street, Gibraltar GX11 1AA. We hold a licence issued by the UK Gambling Commission under number 57869, which covers both our operation and our software platform for Great Britain customers. For players outside Great Britain in jurisdictions permitted under our Gibraltar licence, a separate authorisation applies. We have proudly served our players since 2022, growing into a trusted destination for slots, live tables, and sports betting.

Eligibility and Hot Streak Registration

To complete Hot Streak registration, you must be at least 18 years old and legally capable of entering into a binding contract in your jurisdiction. We only accept players from Great Britain under our Great Britain licence, and from further permitted jurisdictions under our Gibraltar licence. Our services are also available to players in Canada, where deposits and withdrawals are processed via Interac. When you register with us, you must provide accurate, current, and complete information. We reserve the right to verify your identity at any stage, and we may request documentation to confirm your age, residence, and payment details before releasing any withdrawal.

HotStreak Casino Login and Account Security

Once registered, you will use your HotStreak casino login credentials to access your account on desktop, mobile, or through our HotStreak casino app. You are responsible for keeping your username and password confidential. If you suspect unauthorised access to your account, you must notify us immediately. We are not liable for losses arising from a compromised hot streak login where reasonable security precautions were not taken by you.

Restricted Territories and Location Requirements

Registration and use of our services are strictly limited to permitted jurisdictions. Use of a VPN is only permitted when you are physically located within Great Britain, or within a jurisdiction we permit under our Gibraltar licence. If we determine that you have accessed our platform from a restricted location, any winnings generated above your net zero deposit position will be voided. We monitor account activity to ensure compliance with these territorial restrictions, and we reserve the right to suspend accounts where a breach is suspected.

Deposits and Currency

All transactions on HotStreak Casino are processed in GBP. Our minimum deposit is £5 or £10 depending on the payment method selected. We accept the following methods for a HotStreak deposit: Visa debit, Mastercard debit, Apple Pay, Google Pay, PayPal, Trustly (Pay by Bank), MuchBetter, AstroPay and Bank Transfer for non-UK customers, and Interac for our Canadian players. Prepaid cards, credit cards, company cards, cryptocurrency, and any third-party payment methods are strictly prohibited on our platform, and we will decline such transactions.

Withdrawals and Processing Times

Our minimum HotStreak withdrawal amount is £10. Below this threshold, a withdrawal may only be requested via live chat, and no minimum applies when you are closing your account entirely. Withdrawal limits range from £10 to £10,000 per individual request; larger balances must be withdrawn in increments of £10,000 or less. We aim to review and process every hot streak withdrawal within 48 hours. Once approved, cash-out times vary by method: card withdrawals typically arrive the next day at the earliest, up to a week; PayPal and Trustly transfers usually settle within one to three days; MuchBetter takes one to three days, while AstroPay and bank transfers usually take one to two days. Wherever possible, we pay withdrawals back to the last payment method you used to deposit.

HotStreak Casino Bonus Terms

We offer a range of promotions, including our welcome package, ongoing sportsbook offers, and our Weekly Rewards Club. Every HotStreak casino bonus is subject to specific wagering requirements, expiry dates, and eligibility rules described in the relevant promotional terms. Our welcome bonus applies to first deposits only: deposit £20 and wager £20 in cash on slots to receive 50 Free Spins on Big Bass Football Bonanza, credited within 7 days at a spin value of 10p and valid for 7 days. Only one HotStreak bonus code offer or set of free spins may be active on your account at any time, and the maximum redemption from this offer is £50.

Hot Streak Free Spins and Loyalty Rewards

Our Weekly Rewards Club credits hot streak free spins every Monday by 17:00, except on bank holidays. Depositing and wagering £25 in the previous week earns 10 Free Spins, while £50 unlocks 20 Free Spins, valid on selected slots for 24 hours after crediting and playable for 7 days after redemption. We do not currently offer a HotStreak no deposit bonus, and any future promotion of this nature will be governed by its own published terms.

Sports Betting Promotions

New customers can claim £20 in Free Bets by placing a minimum £20 cash bet at odds of 2.00 or higher; Build-A-Bet and Bet Builder wagers do not qualify for this offer. We also run weekly combo boosts, combo insurance, and a £5 Free Build-A-Bet promotion, each with its own qualifying criteria, minimum odds, and expiry period as set out on our promotions page. We reserve the right to amend, suspend, or withdraw any promotion, including any HotStreak promo code offer, at our discretion, subject to applicable regulatory requirements.

Games and Software

Our HotStreak slots library includes over 780 titles from providers such as Pragmatic Play, Relax Gaming, Blueprint Gaming, Eyecon, Inspired Gaming, NetGaming, G.Games, and Bragg Gaming. Our HotStreak live casino features more than 50 tables powered by Pragmatic Play Live, covering blackjack, roulette, baccarat, and game shows. We also provide a sportsbook, esports markets, and Build-A-Bet functionality. All games are provided under licence, and outcomes are determined by certified random number generators or live dealers, as applicable.

Responsible Gambling

We are committed to promoting safer gambling. We provide tools including deposit limits, time-outs, and self-exclusion options accessible from your account settings. If you feel your gambling is becoming a concern, we encourage you to contact our support team or a relevant support organisation for assistance.

Customer Support

Our support team is available 24/7, 365 days a year via live chat, email, and SMS. You can also reach us at hotstreak@gracemediasupport.com. We provide support in English and aim to resolve every query promptly and fairly.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory changes or improvements to our services. We will notify you of material changes, and your continued use of HotStreak Casino following any update constitutes your acceptance of the revised terms.

Governing Law

These terms are governed by the laws of Gibraltar and, where applicable, the laws of the United Kingdom under our UK Gambling Commission licence. Any disputes will be handled in accordance with the dispute resolution procedures published on our website.