HotStreak Privacy Policy

We at HotStreak Casino are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, use our services, or access your Hot Streak casino login. HotStreak is operated by Grace Media (Gibraltar) Limited, a company registered in Gibraltar (company number 120628), with our registered office at Sovereign Place, 117 Main Street, Gibraltar GX11 1AA. We operate under a UK Gambling Commission licence (57869), which covers both our operations and our software platform, along with a separate Gibraltar licence for non-GB markets.

Information We Collect

When you register for a Hot Streak account or complete your HotStreak casino login, we collect various categories of personal information necessary to provide our services and meet our regulatory obligations.

• We gather registration details, including your name, date of birth, address, email, and phone number
• We collect financial information related to your HotStreak deposit and HotStreak withdrawal transactions, including payment method details
• We track your gaming activity across our slots, live casino, and sportsbook products to ensure fair play and detect suspicious behaviour
• We record technical data such as your IP address, device type, browser information, and geolocation when you access our HotStreak app or website
• We may collect verification documents, including proof of identity and proof of address, to comply with anti-money laundering regulations

How We Use Your Information

At Hot Streak, we use your personal data for several legitimate purposes connected to running our platform safely and responsibly. Our HotStreak platform relies on this information to verify your identity, process transactions, and personalise your gaming experience.

• We use your data to process your HotStreak casino bonus offers, including welcome bonuses and free spins promotions
• We verify your age and location to confirm you are eligible to use our services under applicable licensing conditions
• We monitor account activity to detect fraud, money laundering, and problem gambling behaviour
• We send you marketing communications about our HotStreak bonus, HotStreak free spins, and loyalty rewards, where you have consented to receive them
• We use aggregated data to improve our HotStreak live casino offering and overall website performance

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse how you interact with our services. Our Hot Streak casino app and website use cookies to keep you securely logged in and to tailor promotional content, such as HotStreak promo code offers, to your interests. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with select partners where necessary to operate our business effectively.

• We share data with payment providers to process deposits and withdrawals through methods such as Visa, Mastercard, PayPal, and Trustly
• We disclose information to regulatory authorities, including the UK Gambling Commission, as required by law
• We work with fraud prevention and identity verification agencies to confirm your identity and protect against unauthorised access
• We may share data with our game providers, including Pragmatic Play and Relax Gaming, to facilitate gameplay and reward tracking
• We engage third-party service providers who assist with hosting, customer support, and marketing analytics

Data Security

We employ industry-standard security measures to protect your personal information from unauthorised access, alteration, or disclosure. Our HotStreak systems use encryption technology to safeguard sensitive data transmitted during your HotStreak casino login sessions and financial transactions. We regularly review our security protocols to ensure they remain effective against evolving threats. Despite our best efforts, no method of electronic transmission or storage is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

Your Rights

As a user of Hot Streak, you have several rights regarding your personal data under applicable data protection legislation, including the UK GDPR.

• You have the right to access the personal information we hold about you
• You may request correction of inaccurate or incomplete data
• You can ask us to delete your data, subject to our regulatory retention obligations
• You have the right to object to or restrict certain types of data processing
• You may withdraw consent for marketing communications at any time
• You can request a copy of your data in a portable format

To exercise any of these rights, please contact our support team through live chat, available 24/7, or by emailing hotstreak@gracemediasupport.com.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, regulatory, and licensing obligations. Even after you close your HotStreak account, we may retain certain records, such as transaction history and identity verification documents, for the period required under UK Gambling Commission regulations and anti-money laundering laws.

Age Verification and Restricted Access

Our services are strictly limited to individuals aged 18 or over. We verify age and identity as part of the registration process for every Hot Streak account. Registration and use of HotStreak casino services are restricted to permitted jurisdictions under our licences. We monitor location data to ensure compliance, and any attempt to access our platform via VPN from an unauthorised jurisdiction may void winnings exceeding a zero net deposit position.

Third-Party Links

Our website may contain links to third-party sites, including payment providers and gaming software partners. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. We will notify you of significant changes through email or a notice on our website. We recommend reviewing this policy regularly to stay informed about how we protect your data.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please reach out to our support team. We are available around the clock via live chat, email, and SMS to assist with any privacy-related enquiries, including questions about your HotStreak register process or account data.